Customer Relationship Management
Manage your customer and supplier relationships and offer the highest quality of service and support. Improve the effectiveness of marketing campaigns, easily identify new customers, and take care of those you already have.
- Get the right messages to the right people at the right time
- Plan, execute and measure targeted campaigns using special interests and demographics
- Manage all your customer and supplier details including transaction history, multiple contacts and phone numbers.
- Track the success of your campaigns with pin-point accuracy, and generate accurate return on investment information
- Easily create e-marketing campaigns with over 90 templates to get you started.
- Help your sales team achieve their targets more effectively and efficiently
- Direct leads to the salespeople best qualified to win the deal based on their skills and knowledge or territory
- Free your sales people up to focus on selling by providing them instant access to the information they need
- Make every customer interaction more informative, more effective, and more profitable
Offer round the clock customer service with a self-service web portal and an automated email management service.
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