|
Sage CRM Mid-Market Edition
Sage Mid-Market Edition (formally known as ACCPAC CRM) is a comprehensive, award winning, internet based Customer Relationship Management system that provides access to everyone who has the need to know instantly.
 Sage CRM MME works entirely through a web browser taking advantage of the efficiency that the internet has to offer delivering business applications. Sage CRM MME offers a full range of hosted or on premises deployment. As your needs change it is easy to switch environments from hosted to on premises as all the data and customisation's move with you.
Sage Mid-Market Edition is easy to use, fast to deploy, feature rich with a low cost of ownership giving real benefits of CRM to mid sized companies.
Sage CRM MME makes individual and group efforts across sales, marketing and support teams making teams making people and individuals more efficient at their individual roles across a company.
Features and Benefits at A Glance
Sage CRM MME Sales
- Maximise sales performance with tools for sales people to find and retrieve vital information quickly and easily.
- Deliver reports every day, every hour that lets you know how your team is performing. Organise teams and schedule calls and meetings. Define the sales and lead process to suit the way you do business.
- Manage vital opportunities and leads by tracking leads from first contact to final sale, ensuring time and energy is spent on the deals that are most likely to close.
- Integrate sales with marketing and customer service for a 360 degree view of your customer. All information captured on your customers creates cross-sell and up-sell opportunities.
Sage CRM MME Marketing
- Manage and track every element of your marketing campaigns. Drill down to specific activities within your campaign.
- Segment customer and prospect lists and deliver targeted messages to your select target audience.
- Get real time information into the success of individual and ongoing campaigns by tracking them from initial lead generation right through to close
- Qualify leads into your chosen criteria for follow up, prioritise your leads to ensure that a lead never gets lost or goes cold.
- Merge documents with target lists for mass mail outs.
SAGE CRM MME Customer Care
- Keep track of every customer interaction for the most up to date information on all your customers
- Offer multiple channels to your customers by providing them with web access to their own customer portals on your website where they can log queries and view status of their requests at their convenience 24x7
- View and measure call turn around time and understand what is taking longer to resolve and why
- Gather and retain important customer information to build and enhance customer relationships
- Improve employee satisfaction by arming them with correct up to date customer information allowing them to handle customer queries efficiently.
Sage CRM MME Integration with (AIS), Application Integration Server
- Sage CRM MME will integrate with Sage's leading products
- Eliminate the need for double entry into accounts software
- Check financial status of customers immediately
- Instantly generate orders and quotes and invoices
- Use one CRM system to complete a transaction on the phone
|
